Just the
FAQ
I’ve compiled a list of frequently asked questions for your convenience. If you have other questions, feel free to email Mike at heymrphotographer@gmail.com You may click on any one of the questions in the “Index of Questions” for a shortcut to the answer, or you may browse all of the questions and answers in the “Full Q&A.”
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INDEX OF QUESTIONS
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General Questions
Style and Quality Questions
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My venue is very dark. How does your studio handle these situations and can I see samples?
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Is there a style or quality differences among the master photographers?
Post Production Questions
Wedding Day Questions
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How many hours do you suggest we set aside for wedding day photos?
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I have downtime between events on my wedding day. Will I be charged for that downtime?
Engagement Session Questions
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When can we expect to see our photos from our engagement session?
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How many images do you typically deliver from and engagement session? From a wedding?
Image Download Questions and Legal Questions​
Albums, Prints, Framing, Sign-In Books, and Slideshow Questions
Equipment Questions
Business Insurance and Image Backup Questions
Meeting Policies
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We live out-of-town. Is it possible for our family/friends to meet with you instead?
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We’re very busy and won’t be able to meet. What are our other options?
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How do I set up an appointment to meet you in person and see some of your work?
Payment and Tax Questions
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What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
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Are there travel fees associated with the Engagement Session and/or Wedding Day shoot(s)?
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Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the offseason?
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If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?
FULL Q&A
You may choose to navigate the list of questions using the index above or you may read the full Q&A below. The Q&A is divided into sections based on the topic. If you have further questions, email our studio manager by clicking here
GENERAL QUESTIONS
Q: Do you deliver every image you shoot?
A: Photographers typically don't deliver every image they shoot to a client. Image proofing is a collaborative way for photographers and clients to work together on the final images. Image proofing allows photographers to help clients choose the best photos from their shoot without overwhelming them.
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Q: Does your studio provide videography services?
A: No. My motto is do what you are good at and focus your energy there. Now if you have a package that includes a social photographer there will be social media videos but this is not what we consider videography services.
Q: Have you shot at my venue before?
A: We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day! We have also been known to scout the location weeks in advance. A good photographer has the ability determine the beset areas quickly.
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Q: Do you do destination weddings? What additional fees are associated with destination weddings?
A: While Hey Mr. Photographer is based out of Orlando Orange County in Florida, I serve clients all around. Our destination wedding photography packages include the cost of travel and reasonable accommodations (check out our destination wedding FAQs here). I've been to Shenandoah Valley Virginia, Gatlinburg Pigeon Forge Tennessee, Los Angles California and more, Contact us by clicking here.
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Q: Will you be the photographer shooting my wedding?
A: I am the photographer for your engagement session and wedding. If you select a wedding packages that includes a second or roaming social media photographer then you will have Viktoria as your second photographer. As for the roaming social media photographer I do have a few different people that works with me so if for some reason Viktoria is unavailable I will bring along another trusted photographer.
Q: Does your studio do headshots, individual portraits, family portraits,, boudoir shoots, commercial photography, or other types of photography?
A: Yes, we have experience in many fields of photography. Feel free to contact us.
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STYLE AND QUALITY QUESTIONS
Q: What is your philosophy regarding photography?
A: I love weddings because everyone is so happy and there is just so much fun and excitement in the air! Wedding days aren’t like any other days as they really do have magic. I always feel honored and special to have the opportunity to share your day with you as I capture all the memories from your special day.
I see my job as the wedding photographer as not only the photographer but as a consultant when you have any wedding related question and the bearer of stress so you don’t have to stress. I bring a good sense of humor to keep the mood light because you will get nervous before your wedding and I will have just the right amount of comedic talent to make you smile and laugh. I mean it’s only a lifetime, forever, commitment so nothing to stress about. I am the documentarian of the day. I am there to capture all the emotion and memories, all the laughter and tears. My eyes are always moving around the room looking for the photo-worthy moments like fleeting glances, laughter, and of course all the romance!. My photos aren’t formal because no wedding truly is formal. They are loud, fun, and energetic. My couples have known each other, usually, for a long time and sometimes even have children together.
As your wedding photographer, I collaborate with you to make the photos the best telling of YOUR story. I get to know you, help you feel comfortable, help you plan the flow of the day to maximize your photos, and give you my full and complete attention. One of the ways that I get to know you well is through our Engagement Session. This is also a “getting to know you portrait session” so we all are comfortable with each other. This is an engagement session without all the pressure. I use a photojournalist and storytelling approach so that I capture many images without having the pressure of standard posing. Really, it’s about spending time together, getting great photos, talking, and laughing so that when your wedding day rolls around, we're like old friends.
Photographs from your wedding should be beautiful, real, natural looking, candid and should portray you looking comfortable and having fun. I don’t direct your day; I document it. I don’t orchestrate moments or tell you how to pose all the time. I have a storytelling style and want to capture what I see happening in front of me. Yes, there are the post family photos that we all don’t enjoy that much but I will make them fun too! I want you to enjoy this happiest of days, not be stressed. Live, Love, Laugh.
Q: What is your photography style?
A: Hey Mr. Photographer has developed a unique style of wedding photography that is deeply rooted in wedding photojournalism while influenced by fine-art and fashion photography. We want to tell a story. We love using creative lighting, unique perspectives, angles, compositions and artistic post-production refining to bring out our clients personalities and beauty while telling their wedding story. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery. To see examples of our quality and style, please visit our Portfolio.
Q: Can I see a full event from start to finish?
A: Of course you may! We pride ourselves on the consistency of our work. We understand all photographers post their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why we encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day.
Q: My venue is very dark. How does your studio handle these situations?
A: We have shot in the darkest of dark chapels and reception halls so no need to worry! If flash photography is permitted our equipment and knowledge is more than capable at capturing great pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low apertures..
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POST PRODUCTION QUESTIONS
Q: Do you touch up all the images in our image download?
A: Yes we do. Every image we deliver is post produced with our unique signature style of post-production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.
Q: What do you mean by “touching up” the photos?
A: “Touching up” in our studio is the same as our signature (standard) post-production. We correct lighting, remove a pimple. Basically, making things looks right.
Q: Do you shoot in JPEG or Raw?
A: We shoot most of our images in Raw with certain situations where we move to JPG . For our reasoning, please see this section on the Photography Misconceptions page of our website: JPG Vs. Raw
WEDDING DAY QUESTIONS
Q: How many hours do you suggest we set aside for wedding day photos?
A: With the diversity of the cultural aspects of our weddings, it’s difficult to pinpoint an exact wedding photography timeline template but after getting some details from you we can get a rough timeline. There are ideal time frames you should consider when planning your day. Some of these times may seem long on paper but keep in mind that 1) the day will fly by, 2) most weddings run slightly behind schedule, and 3) we’ll make these photo sessions fun, so it won’t seem like a long time.
Q: I have downtime between events on my wedding day. Will I be charged for that downtime?
A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.
Q: What happens if we go over the contracted amount of time?
A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.
Q: Why do we need to charge for additional coverage?
A: We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. Remember, this also takes time away from my family. Furthermore, the additional photos taken will need to be post-produced which adds to our overall costs.
SESSION QUESTIONS
Q: When can we expect to see our photos from our engagement session or wedding?
A: Post-production for all shoots are completed 3-7 days after the date of the shoot. If you require the images to be completed prior to 3-7 days after the date of the shoot, a rush process fee of $100 will be charged. See the 7-10 day guarantee.
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Q: When should we do our engagement session?
A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least 3-6 weeks prior to the wedding date due to the time necessary to post produce each image and complete your product order(s). See the engagement session post-production delivery time and engagement session product delivery time FAQ’s for more details.
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Q: Can we schedule our engagement session for the weekend?
I fix my schedule so that I only shoot weddings every other weekend so that 1) I can have some relax and fun time and 2) we can get engagement sessions done . If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend, later on, we will have to reschedule your engagement session. I will not do an engagement session the same day as a wedding.
Q: How many images do you typically deliver from an engagement session? From a wedding?
We typically deliver anywhere from 50-150 images per 2-hour engagement shoot and for a wedding, we typically deliver 400-1700 images. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.
Q: I’d like you to Photoshop our name and date into the save-the-dates, is that included in the package pricing?
Custom save-the-date images can be added on to any package free of charge.
Q: When and where can we view our engagement pictures?
Your engagement session images will be completed no more than 7-10 days after the date of the shoot. If you require the images to be completed prior to 7 days after the date of your shoot, a rush edit fee of $100.00 will be charged. I will email you the link to your photos.
ALBUMS, PRINTS, BOOKS QUESTIONS
Q: How long does it take to get my prints?
Product creation times vary, however, print orders will generally be completed within 2-3 weeks after the product order is submitted to me.
Similar to the post-production process, if you require rush processing, a fee of $150.00 will be charged. Additional fees for rush shipping may also apply.
Q: How long does it take to get my album?
As with our other products, production times vary. However, you can typically expect to receive your album 2-3 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.
Similar to the post-production process, if you require rush processing, a fee of $75.00 will be charged. Additional fees for rush shipping may also apply.
Q: How long does it take to get my sign-in book?
The sign-in book takes around 1 week to print after the order is submitted. As with the album, the time it takes to get the order ready for print depends on how quickly you respond to our instructions and how many changes you request.
Similar to the post-production process, if you require rush processing, a fee of $75.00 will be charged. Additional fees for rush shipping may also apply.
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Q: How many images do we get in our wedding day album?
A: Honestly this depends on the size of the album. Maybe 35, 50, 110, 150. We won't know until your unique design is complete.
Q: Can I add more pages to my album?
A: Extra pages beyond what is included in your package can be added for an additional cost of $25 for 1 page (2 sides).
Q: How do I get started on my wedding album?
You select your favorite photos and I get to work designing it.
Q: How do I get started on my engagement album?
The Engagement Album Design Process is outlined here:
IMAGE DOWNLOAD QUESTIONS AND LEGAL QUESTIONS
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Q: What rights do I have to the digital prints?
A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Hey Mr. Photographer..
Q: Do you provide the RAW files from my engagement session and/or wedding day?
A: Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.
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Q: Do you provide the digital negatives after the shoot?
A: Yes we do. All of our packages come with Full Resolution image download.
Q: What if I lose my images?
A: There is a $100 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.
EQUIPMENT QUESTIONS
Q: What type of camera/equipment do you use?
A: I use all Canon equipment. With modern equipment it doesn't matter whether you are a Canon or Nikon user as long as you know how to use your equipment.
BUSINESS INSURANCE AND IMAGE BACKUP QUESTIONS
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Q: Do you back up our images? How can we ensure that our images won’t be lost?
A: We have never lost an image from a wedding due to the following backup workflow for each our events:
During the event, we will make a backup. Afterward, we separate the primary cards from the backup cards, should anything happen to one set. We then back up the images to a local server set up in a RAID 1 configuration, as well as copy them to an offsite hard drive. At any given point before delivery of the images, there are two copies of the files in separate locations.
Q: Do you have liability insurance?
A: Yes. Many venues require the photographer to have Liability Insurance. So before hiring Uncle Joe, make sure he’s covered.
MEETING POLICY QUESTIONS
Q: We live out-of-town. Is it possible for our family/friends to meet with you instead?
We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.
Q: We’re very busy and won’t be able to meet. Are there any other options?
A: We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and webcam appointments can be arranged.
Q: Do you travel to meet clients?
A: Due to the limitations of our schedule, we generally do not travel to meet clients but there are exceptions to every rule. If you would like to schedule a meeting, please contact Mike at 859-608-7058or email clicking here
Q: How do I set up an appointment to meet you in person and see some of your work?
A: Contact our studio manager at 859-608-7058 or email her by clicking here
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Q. With COVID-19 can we schedule a Zoom or virtual meeting to talk?
A. Of course but even then if we can meet in person, we should try to meet in person. I am vaccinated and I have had COVID.
PAYMENT AND TAX QUESTIONS
Q: How do I reserve you for my date?
A: All dates are reserved once we receive your signed contract and deposit.
Q: What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
A: Standard rates apply for overtime. Overtime is billed at the rate of $150/hour per Master Photographer and $50/hour per Associate Photographer.
Q: Is there an additional fee if we pay via credit card?
A: Yes. The retail adjustment fee for all credit card transactions is 3% of the charged amount.
Q: If we cancel the wedding, will we receive our retainer fee back?
A: Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date. Once again, there are rare expectations to every rule. I had a bride pass away before her wedding and of course I refunding the deposit.
Q: If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
A: Generally no, but this is taken on a case by case basis. If I am available I will. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.
Q: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?
A: We do offer discounts on Weekdays and Sunday weddings. As you may know, wedding season is almost year round here in sunny Florida. Because of that, we are shooting throughout the year. Sunday and weekday weddings will receive a 10% discount.
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Q: If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?
A: Unfortunately, collecting in cash does not exempt a photography studio from paying sales tax on the amount of the package price when a physical product is delivered, whether that product be an album or any other physical product. However, we do offer tax-free services and packages that fall within State Law if you would like a service only packages. To make it easier though pricing is included with tax included.
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Q: Do you charge travel fees?
A: This depends on how far out the wedding is and if we have to stay overnight before or after the wedding. With engagement sessions if you have a special location that will take us away from the Orlando area an extra cost my be charged.
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Q. Do you do framing?
A: If you want something framed, yes I can give you some options and have it framed for you.
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